Privacy Policy

Southern Glass Services (Hampshire) Ltd are committed to ensuring that your data and privacy are always protected. The function of our privacy policy is to outline how we process any data that is collected from you, or that you provide to us. It will also serve to inform you about your privacy rights and how the law protects you. We hope that this will aid you in making informed decisions regarding this use of our website, products and our services.

In accordance with the General Data Protection Regulation (GDPR) (EU) 25 May 2018, we inform you that personal data from contact forms, emails or telephone calls may be included in our data files or professional and/or commercial purposes. You have the right to access, rectify, cancel or oppose your data by contacting us directly.

You can contact Southern Glass Services (Hampshire) Ltd at any time using the following methods:

What Information Do We Collect?

This website is published and maintained directly by us here at Southern Glass Services (Hampshire) Ltd. We also do not collect any information about you via the website directly, except where it is specifically and knowingly provided by them, or as otherwise explained in this privacy notice. We collect information that you give us by corresponding with us via phone or email. Occasionally, information will be collected for the purposes of monitoring and recording communications for quality assurance, legal, compliance and training purposes.

Examples of the information that you might provide to us are as follows:

  • Identity information such as: first name, last name, title, gener.
  • Contact information such as: home or mobile telephone number, fax number, email address.
  • Delivery information such as: delivery address, property type.
  • Transaction information such as: direct debit information, credit/debit card number.

If you have contacted Southern Glass Services (Hampshire) Ltd as a result of making a claim with your insurers, information may also be provided to us about you by your insurer.

Why We Need To Collect And Use Your Information

We need to collect information from you to be able to deliver the products and services that you request from us. For example, should you contact us via email or telephone regarding a window we will use your name and email address or telephone number to send you the quote you have requested. In many cases we will also need to carry out a site survey in order to ensure that the goods and services provided will be suitable and dimensionally accurate. We would, therefore, require your name, site address and information regarding the property or location.

Once you have placed and order with Southern Glass Services (Hampshire) Ltd you will receive a warranty for the products or services you have purchased. We will also then need to store your information to be able to fulfil the terms of your warranty.

Any other processing of your personal data will either be with your consent (for example, we will only send communications about special offers to customers who tell us they want to receive this) or because we are legally required to process it.

How Do We Use Your Information?

Southern Glass Services (Hampshire) Ltd may use your information in the following ways:

  • To send you the information you have requested from us regarding our goods and services.
  • To fulfil the terms of any contract with you.
  • To process payments from you (where applicable).
  • To notify you regarding changes to our products, goods or services.
  • Where it is necessary for legitimate interests.
  • To facilitate internal record keeping.
  • To help prevent or detect fraud.

Under no circumstances do we intend to transfer your information outside of the EU or to harmful third parties.

How Long Do We Keep Your Information?

Southern Glass Services (Hampshire) Ltd will retain your information for the following time periods:

  • If you have placed an order or contract with us we will hold your information for as long as the warranty is in place for the goods or services that you have ordered from us. We may also hold the information for the reasonable period after the warranty expires, to ensure that we can answer any queries you might have about your warranty.
  • If we have provided you with a quote or survey, we will hold your information for a reasonable period of time after (in the event that you do decide to place an order with us).
  • if there is any information we hold about you due to a legal or regulatory requirement, we will hold it for as long as we are legally required to do so.

You have various rights in relation to the information we hold about you, including rights to access your information and rights to have it deleted from our systems.

Who We Share Your Information With

Your information is stored securely at the Southern Glass Services (Hampshire) Ltd premises. We will never knowingly share you information with any suspected malicious third parties. We will only share your data with third parties in limited circumstances. We also require all third parties to respect the security of your personal data and to treat it in accordance with the law.

By contact us and/or placing an order with us you consent to us sharing your personal information with:

  • Carefully selected suppliers and sub-contractors (for the purposes of performing any contract we enter with you).
  • The industry bodies and third parties that will provide you with any applicable warranties, guarantees and after-care advice for the products and services you have purchased, which might include FENSA and/or to enable you to fulfil the requirements of the “competent person scheme” for self-certification under the building regulations.
  • Third-party payment processors, to collect payments from you pursuant to the terms of our contract with you.
  • Professional advisers, including auditors and insurers.
  • Where we are under a duty to do so, to comply with any legal or regulatory obligation or to protect the rights, property or safety of Southern Glass Services (Hampshire) Ltd and our customers. This includes exchanging information with other companies and organisations where we are legally required to do so, for example for the purposes of fraud protection and credit risk reduction.

Your Consent

By contacting us you consent to our collection and use of your information as described in this privacy notice.

Changes To This Notice

Southern Glass Services (Hampshire) Ltd keep our privacy policy under regular review to conform with good business practices and legal requirements. Any changes our privacy policy will be included here.